This morning, there are some problems of our company email. I am a bit worrying about that. Our company website and email service are in the same web hosting company. Then I phoned to their support hotline. The problem is small, Our email has been just down about 10 minutes. I think no customers know about that. That is very important for phone support as a business. If I do some personal blogging, I can choose a budget web hosting which only provide support services via emails. Anything is not wrong, I just need to submit a ticket and wait. If I am running a business. I cannot afford much downtime. I need the things fixed as soon as possible. Thus, when I look at the webhost, support is my main factor to consider.